Terms and conditions
For orders in the Zoete Polder online shop.
1. Who we are
Zoete Polder, Hazegrasstraat 85, 8300 Knokke-Heist, VAT BE 0464 933 767. You can reach us at info@zoetepolder.be and 0475 41 27 26.
2. Prices
All prices are in euros and include VAT. Shipping costs are shown separately and added at checkout.
3. Ordering and payment
Your order is final once the payment has succeeded. You then receive a confirmation by e-mail. Some products may be limited per order, as shown with the product.
4. Delivery
We ship with bpost to the countries offered at checkout. The jam of the month is made in small batches and may take a little longer.
5. Right of withdrawal
As a consumer you have the right to withdraw from the purchase within 14 days of receipt without giving a reason. This does not apply to food that can spoil quickly, nor to sealed goods that cannot be returned for health or hygiene reasons once the seal has been broken after delivery, such as an opened jar of jam.
Want to withdraw? Let us know within those 14 days at info@zoetepolder.be. You return the unopened products at your own cost; we refund the purchase price within 14 days of receiving them.
6. Damaged or wrong delivery
Did something arrive damaged or wrong? E-mail us within 7 days, preferably with a photo. We will find a solution with you.
7. Alcohol
We only sell cherry beer to people aged 16 and over.
8. Complaints and law
Complaints can be sent to info@zoetepolder.be. These terms are governed by Belgian law. Consumers can also turn to the European platform for online dispute resolution.